Here are some of the most frequent questions we’re asked. If you need more information, please get in touch.
Where are your servers located?
Our server fleet is located within NextDC M1, a Tier III data centre in Melbourne, Australia. All of your data is kept in Australia.
Will you help me to migrate my website?
We do offer free cPanel to cPanel migrations for any new hosting account setup with us. Once you have signed up for the hosting package, you can request one of these migrations through our client area by providing the details of your existing cPanel login information.
What payment methods are available?
We accept payments via Credit Card (VISA, MasterCard) and Paypal as valid payment methods for our services. Both payment methods can be setup as automatically recurring, saving you the hassle of manually paying invoices.
Do you offer free SSL?
Complimentary SSL is provided on all of our accounts using cPanel’s AutoSSL functionality. We will be looking to offer premium SSL certificates in the near future.
Do you offer phone support?
No, we do not offer phone support, but instead provide 24/7 ticket support to all of our customers. No phone support means cheaper pricing for our services and a higher quality of service.
Do you have DDoS Protection?
Our Network is protected by multiple upstream DDoS protected networks from volumetric DDoS attacks. We have application aware DDoS protection setup on each of our hosting servers to further protect against brute force login attacks.
How many websites can I host on each hosting package?
Each hosting package is designed for a single website. If you have a cPanel account with multiple websites, these will need to be split out into their own hosting account. You may still point multiple domain aliases to a single website.
Can I use Google G-Suite or Office365 for email?
Yes, we fully support the use of Google G-Suite or Office365 for email. If we manage your DNS, we can assist with any DNS updates required.
Can I use a CMS like WordPress or Joomla?
Yes, you can certainly use WordPress, Joomla or almost any PHP based content management system that will run in a shared hosting environment. We also have an auto installer for WordPress, Ghost, Joomla, Drupal, SilverStripe, Moodle and many more.